|
Language:US English
|
|
|
Best Price Guarantee
You must have a valid IHG confirmation number before filing a claim online or calling to file a claim.
Online process:
File a Lowest Internet Rate Guarantee claim form online or send an email to lowrateguarantee@ichotelsgroup.com
Alternatively:
You may also choose to contact the IHG Lowest Internet Rate Guarantee Support Desk directly.
From U.S. and Canada
An English speaking agent can be reached at:
● 1-800-447-2981 (Toll Free)
● +1-801-401-5206 (Not Toll Free)
Hours of operation: US Eastern Daylight Time: 9 am to 9 pm
From Europe, Middle East and Africa
An English speaking agent can be reached at:
● +44 870 400 9115 (Not Toll Free)
Hours of operation: UK (GMT) Time: 2 pm to 2 am.
From Asia Pacific including Australia, New Zealand & South Pacific
An English speaking agent can be reached at:
● +632 857 8765 (Not Toll Free)
Hours of operation: Hong Kong Time: 9 pm to 9 am.
Or:
A Japanese speaking agent can be reached at: +81 3 3552 4180
A Korean speaking agent can be reached at: +81 3 3553 5570
A Mandarin or Cantonese speaking agent can be reached at: +86 20 3419 8288
Hours of operation: Hong Kong Time: 9 am to 5 pm
Have a claim? Just fill out our online form.
Frequently Asked Questions
What is the turnaround time for adjusting my rate?
The Lowest Internet Rate Guarantee agent will email or call you with your new rate and confirmation number within eight hours.
What is the turnaround time for adjusting my rate?
If I am able to find a lower rate, how do I contact IHG?
Fill out the online Lowest Internet Rate Guarantee Form - you will receive a response within four business hours. Call the applicable telephone number to speak with a Lowest Internet Rate Guarantee agent.
If I am able to find a lower rate, how do I contact IHG?
Are Priority Club Rewards points awarded for bookings that qualify for the Lowest Internet Rate Guarantee?
Yes. Priority Club points will be awarded to Priority Club Rewards members, based on the rate actually paid at check-out. Points are not awarded if the reservation is canceled.
Are Priority Club Rewards points awarded for bookings that qualify for the Lowest Internet Rate Guarantee?
Can I book any rate available on an IHG website and claim the Lowest Internet Rate Guarantee?
In order to qualify for the Lowest Internet Rate Guarantee you must book the "Best Available" rate on this web site.
Can I book any rate available on an IHG website and claim the Lowest Internet Rate Guarantee?
