Rated 4.2 out of 5 by 147
Rated 2.0 out of 5.0 by traveling to track meet unpleasant stay
The room had an unpleasant odor. The curtains were unclean and the bed did not have a fresh smell. There was a lot of outside noise from other rooms and hallway. (not very insulated) For the price I would have expected a cleaner room.
April 29, 2015
Rated 2.0 out of 5.0 by Mshell0307 Abilene stay
So I always stay with IHG hotels. I was irritated this stay because I'm in the room with my kids and TV is really important. The TV in our room kept going out. Also, the bed broke when my son SAT on it. The last two times I've stayed at the hotel I've had situations where I get irritated about things. The last stay in El Paso, the front desk didn't have my reservation correct. This stay in Abilene, I almost didn't have a room, I happen to call on the road to ask if they had a DVD player for movies and they didn't have a reservation for me! They had me booked for May 18th instead of April 18th. IHG is my first choice ALWAYS, but if I'm going to keep having issues, there are many other hotels who offer reward programs. Please don't lose the quality and the great experience you have always given me. This may seem like minut issues, but when you pay for stay, it makes a difference.
April 22, 2015
Rated 4.0 out of 5.0 by Rob1311 Courteous Staff
The staff was extremely courteous and attendant. The rooms were clean and the bed in my room was comfortable
April 21, 2015