Rated 4.3 out of 5 by 223
Rated 4.0 out of 5.0 Decent Hotel
Stayed on business with wife and 1 yo child. The staff provided a crib, with no sheets though. The front desk staff member seemed to be too busy to really help us. We had to contact her a number of times to get items. The condition of the hotel was alright, a bit aged, but not bad.
October 6, 2015
Rated 5.0 out of 5.0 by KT04 Great for Business Travel
In and out service, excellent choice. Good location. Close to dining, businesses and leisure activities.
October 1, 2015
Rated 1.0 out of 5.0 by Marco1989 Bad customer service at the lobby
I had a problem to get to the hotel and had a rough night full of bad experiences, so I got there late in the night, I just wanted to rest and forget the problems that I had. The automatic doors where closed and since I hadn't checked-in I couldn't use a card to open them. I saw a lady at the lobby so I knocked to request some help and she completely ignored me. So I was there alone with my bags and trying to get in, and the lady was attempting to leave me outside. Then I leave to get some help from someone outside but there was nobody so I went back and knocked harder, the lady saw me with a furious glance, and I screamed "Help me!!!", she screamed back furiously "The phone!!!! The phone!! The phone!!!" and pointing at the phone (I didn't know what it was for). Then she let me in and let me do the check-in, but continued being mean to me.
I thought that Holiday Inn had a great customer service, but after this I don't know anymore...
September 30, 2015