Rated 4.3 out of 5 by 115
Rated 3.0 out of 5.0 by DDDMSD86 A Little Surprised
We have stayed at this hotel on several occasions and have always been pleased, so I was a little surprised when we arrived around 1:00 to see if we could get an early check in and was told no. It was kind of hard to believe that by 1:00 there were no rooms available. As a Platinum Elite member, I have always been able to check in an hour or so early with no problems but the young lady at the desk was very clear that we would not be allowed to check in until 3:00 or so.
When we came back at 3:00, she offered me a "snack pack" or "1000" bonus points for being an elite member. I chose the points, but as of now still haven't seen them post to my account. I have stayed at 2 other Holiday Inns since and the points they offered were posted within 24 hours of my stay.
So...........on top of the "not so pleasant" welcome we received when we arrived, we also didn't get the points we were promised.
I'm very surprised considering we have never had any issues at this holiday inn in the past. Maybe there is new management? Or just new staff that just don't meet the standards I'm used to receiving from Holiday Inn Express.
July 16, 2014
Rated 5.0 out of 5.0 Great free breakfast
They provided free Chobani yogurt, bacon or sausage, eggs, coffee, fresh fruit, granola, cereal, etc. and it was all so amazing that we has late lunches every day to make up for how much we ate for breakfast.
The staff were very helpful and friendly when we asked them what to do in the area--we were there for a wedding and didn't know the area at all.
July 10, 2014
Rated 5.0 out of 5.0 by Sandycat42 Construction over yet?
I always enjoy my stay, but not happy with the construction in the pool area underway. For a week nothing was even worked on. A big black tarp to look at, extremely hot in there and the pool wasn't cleaned. Some guests kids had put chairs, caution signs in the pool...they should be held accountable. Your staff should do a walk about a little more and check on this. My king suite was right outside this area so I saw it daily and reported it daily.
July 10, 2014