Rated 4.3 out of 5 by 96
Rated 4.0 out of 5.0 by greensheet Good Stay but a Tired Hotel..
We enjoyed our two night stay recently at the Canyon Holiday Inn. Our room was clean, the AC worked well. This is an older hotel, there was no maintenance on the outside of this hotel. The shrubs and flowerbeds had long since been abandoned. The tile upon entering the hotel was scuffed and had not been cleaned in a while and the large trash can outside the door was overflowing the whole time we were there. The staff was friendly, but we never got a chance to eat at the breakfast area, it was small and overflowing with people standing along empty spaces to eat their breakfast. When in our room during the day we kept hearing HUGE rattlings in the wall lasting a long time. Finally we figured out it must be the elevator. At nightime when everyone was asleep this was not a problem. We came back to our room on our second day and I thought my son had made the beds, he did not... My 7 year old Grandaughter could of made a bed better. It was really kind of funny. They did not even take the blanket which was at the bottom of the bed and put it back in it's normal spot. It was ok, maybe the housekeepers daughter was helping out her Mom that day. There was no need to complain, but had already stayed at 9 hotels on our long trip and it was kind of comical. Over all, if you are wanting a "clean room" close to Palo Duro Canyon, this will serve your purposes.
July 17, 2014
Rated 5.0 out of 5.0 by K&JDit Great place!
We arrived in Canyon earlier than planned - and didn't expect our room to be ready but stopped by the HIE anyway. Staff on duty was extremely friendly and helpful...gave us directions to various restaurants and promised to call us as soon as our room was ready. Within the hour she called to tell us we could check in. Room was clean, bed was comfortable.
July 16, 2014
Rated 4.0 out of 5.0 by treowx comfortable beds not too friendly staff
Hotel is decently new and nice. Staff did not have room keys ready upon arrival. Then only gave one set of keys had to remind staff that I had two reservations. At no time was I ever recognized as being an IHG member much less that I was platinum elite. I was informed when I asked about a welcome gift that IHG as a company sent out a memo notified hotels that they are no longer to offer welcome gifts to member and that our new gift was more points, yet I stayed at a different IHG property a weekend before and was recognized as being platinum and room was ready and welcome gift was waiting upon arrival. I would say staff could use some additional training on hospitality and this could be a great property.
July 15, 2014