Rated 4.3 out of 5 by 273
Rated 4.0 out of 5.0 by LindaM68 Good Service
The hotel was clean, the check in process was a bit of a wait but the front desk people were wonderful to work with. The people working the breakfast area were attentive and the maid service was very pleasant.
July 31, 2015
Rated 1.0 out of 5.0 by casteadge27 Horrible service! Thin walls! Stay away from this hotel!
I called ahead of time to see if my wife could check in for me because I had to attend a conference. Normally this would not be an issue but since my wife is pregnant she has been tired and did not want to have to wait until I was done at 6pm to be able to go to our room and rest. When I called the front desk said it would not be a problem since we have the SAME last name and I would be sending her with my business card with my name on it. When she arrived to the hotel the front desk clerk (Kaci) was very very rude to her saying that they would need to call me to verify her identity even though she had her id and my card with the SAME last name. After they finally gave in they tired to give us a room with no view. It literally looked at a brick wall! My wife called and they switched rooms for us immediately which means the girl at the front desk tried to do this intensionally.
Breakfast... a joke. Terrible food, dry, over cooked.
Room Service? They never came by to clean.
Thin floors and walls. The room above us had kids jumping and running around. Normally this wouldn't bother us but at 11pm at night it's starting to get a little late. Again, I called the front desk to complain but the stampede above us continued well past midnight.
I called the night before to see if we could get a late check out. The person said that we could check out at 1:00 p.m. The only reason I asked for this is I would not be getting out of the conference until 5 pm and didn't want to make my wife wait for me. Later the next day the front desk called my wife in the room asking when she was leaving because she was supposed to be out of the room by 11. My wife explained that I had called the night before and they said it would be fine to stay until 1. The person said they didn't have a note in the system and she needed to leave asap! Our whole experience with this hotel was horrible! We will never stay with another Holiday Express or it's affiliates because of what happened at this hotel. The rooms by far were not cheap and the rates were comparable to a much much nicer hotel. Hands down this was the worse experience we've ever had at a hotel. If the nicer one was available that weekend we would have stayed there.
July 29, 2015
Rated 5.0 out of 5.0 by DesertDomer Close to the ocean!
We were headed down from Huntington Beach and wanted a stay close to the ocean and closer to I-8 for our drive back to Tucson. This property was within walking distance from the ocean and we had a nice water view from our 3rd floor room. While we didn't go to Legoland, we saw plenty of guests who were staying here for their Legoland trips.
Overall the facilities were great. Our toddler loved the heated pool area and it was nice to be so close to the beach. We will definitely consider staying here again in the future if we head back in the area!
July 29, 2015