Rated 4.2 out of 5 by 171
Rated 1.0 out of 5.0 by MikeM2 Rude front desk person - no communication or customer service skill
Upon arriving with 10 families during a 2 day baseball tournament in Potterville, MI, the front desk person seemed overwhelmed by us all coming at the same time. As we checked in we asked if it would be ok to order pizzas and have a group dinner in the lobby. We were told that was fine as that's what the lobby was for. So, we had about 10 kids and 20 adults in the lobby eating pizza and watching a game. About 15 minutes in, we were rudely approached by the lady at the front desk with her yelling st all of us "you are too loud, I need to answer the phone and not have background noise". I asked if we should move somewhere else and she stormed off without answering me. We wrapped up dinner and went to a movie. After the movie, about 6 parents were sitting in the lobby (around 9 pm) and talking around a table. Again the front desk lady stormed in and yelled "I have doctors sleeping on the first floor, you have to be quiet". I asked if it was quiet time and mentioned we had 6 adults sitting at a table talking in a regular voice - nobody was yelling. She again stormed off, this time slamming the door behind her. Finally, our kids, most of which are 14 years old, came out of the pool and said she had kicked them out of the pool - no reason given. She never came to talk to us - she just did it. When we approached her to see what the issue was, she said there were no adults when she went in. We pointed out that the kids were 14 and the sign on the pool said you needed to be 14 to swim without an adult. She said the sign didn't matter - she was kicking them out and startd yelling then slammed the door and started swearing. I walked calmly to the front desk and said " what are you treating us this way?" And she walked away to the back room, never to be seen again. I'm appalled at this behavior and will think twice, in spite of my gold status before I book this or any other holiday inn express..
July 30, 2015
Rated 3.0 out of 5.0 by Spring2014 Hot Tub
The pool area needs to be cleaned and updated. We did not stay long in this area of the hotel, as we were not comfortable.
July 27, 2015
Rated 4.0 out of 5.0 by 14u baseball mom Sandy is the best!
Greeted by Sandy after a long, hot day watching our son play baseball. She could handle multiple guests at once. Went to our room and the bed was stripped, but not remade. Within 5 minutes, Sandy was at our door to make the bed! No housekeeping was available, yet "Ms Efficient" apologized for them and did the work herself. we had problems with the washer, and when we went to desk to let the hotel know, Sandy was at the counter allowing a woman to chew her out! She remained professional. 3 other guests who watched, and myself, found the guest to be in the wrong. ( whole tantrum was over her key getting demagnetized) Sandy deserves a raise or promotion. On the negative side, only one ice machine worked, the washer wouldn't, and the toilet was loose at the bottom and made a loud noise when we sat. None of this made us upset! Our suite was beautiful.
July 22, 2015