Rated 3.6 out of 5 by 119
Rated 2.0 out of 5.0 by Shee Shortened our stay, poor experience
Arrived early, hoping to change our accommodations from queen beds and smoking (only choice at booking) to a king, nonsmoking. Staff person, continuing her paperwork and with no greeting, offhandedly said check in is at 3. When pressed, she reluctantly looked up our reservation and said no changes available. There was no hello and welcome, let alone mention of IHG Platinum Elite status. This staff member was clearly miserable and bothered by our arrival.
When we returned to check in, there was a different person, who, as per our request, did find us a king (smoking still). He did not mention IHG status either, but he did make an effort and we appreciated that.
The room itself was clean and there was just a faint scent of prior smoking. It was basically fine.
Breakfast was a poor. It was very busy, tables and chairs wobbly and old, food trays empty, and guests requests met with apathy and indifference.
We checked out and cancelled our second night's stay.
December 4, 2013
Rated 2.0 out of 5.0 by Slugger13 Dirty room. Too high priced.
Was told I was getting a non smoking and only had smoking available when I arrived. Got a rash from the bed. Shower did not drain. Only positive was it is close to the casino. I would not stay there again.
December 1, 2013
Rated 3.0 out of 5.0 by maxmolly Not up to the Holiday Inn name!
Room was not clean (floor not vacuumed, toilet not cleaned, and trash cans dirty). No Toilet paper in room and when I called the front desk I was told to "come and get some". REALLY?
November 27, 2013