Rated 4.3 out of 5 by 237
Rated 4.0 out of 5.0 by artois 01 Thanks to all Staff
Thank you all for an enjoyable stay, All staff here are pleasant and helpful, nothing is ever to0 much trouble. and with a nice outdoor space to enjoy the evening sun.
New menu is very enjoyable for an evening meal and the pizzas are really yummy.
July 25, 2014
Rated 2.0 out of 5.0 by Finnfamily4 Bad location and extremely poor customer service
First of all, if you don´t have car, don´t choose this hotel. The location is so far away from Dartford center, railway station etc. There is no shop or restaurant near. We had to always take bus if we needed to go somewhere. And most of our money went to transport tickets. And in the evening if you feel hungry, only choise is the hotels own restaurant or order takeaway.
Also Dartford is out of 6 zones so you can not use oyster card, you have to always buy ticket, so we went only once in center of London.
From the moment we arrived to hotel to the time of leaving, the receptionists were so busy to talk with their phones or hiding somewhere. Staffs service attitude were quite arrogant and proud also. We didn´t even want to ask any help, even if we would have need it. And we stayed 7 nights in hotel, so I could have expected little bit more effort from the staff to make us feel welcome, happy and satisfied.
Also our children could understand the poor level of service. Nobody of the staff said anything for the children so my daughter said when we left that she didn´t want to say even bye bye for the staff, because they have not been nice to us.
Luckily the cleaners were so polite and nice and they did excellent work:everyday they made our room so clean and tidy. So maybe the reception workers should learn something from the cleaners service attitude!
July 24, 2014
Rated 5.0 out of 5.0 by Bird1 A motorway haven!
Some of the best service I've experienced. Early morning or late at night no request was too much trouble for the staff.
Easy access to both the town and the motorway it was a perfect traveller's rest!
The bathroom was clean and functional and the bed clean and comfortable. The only downside was the condition of the sofa and chair which were shabby very stained and in poor condition.
The breakfast was average. The juices (orange and apple) were very watery from poorly mixed/inadequate concentrate. The cooked breakfast was the usual brand of cheap sausage, scrambled egg and beans. Could benefit from a few more quality products. But again the staff were friendly and the dining experience therefore felt better than the food on offer! But there was plenty to eat and it did the job!
Loved the extended check out facility! Would recommend this hotel as a value for money option.
July 22, 2014