Rated 3.9 out of 5 by 234
Rated 5.0 out of 5.0 by Jennifer2 Not acknowledged
As a platinum member I have become accustomed to certain behaviors at check in or check out. This hotel did none of what I've experienced.
1. Check in - no comment about my status or if I wanted points or snack.
2. Check out - there were 2 employees at the desk doing nothing & they watched me walk out with a good bye, good day, did you enjoy your stay... Nothing!!
I would stay here only for the room but the staff is not upto IHG standards as I've seen throughout the country.
January 27, 2015
Rated 3.0 out of 5.0 by CrissyD Average Stay
I came to Erie to take a standardized test on Friday morning. My Mom came with me and we arrived late Thursday night. I basically needed a good night's sleep and breakfast. The room was average. It was clean except for stains on the wall and in the carpet. Jacuzzi/bath combo was not clean. There was some black/brown grit in several places in the tub. It had obviously not been cleaned since the last guest. We had to request that they clean it. I'm not sure how I ended up in a room with a jacuzzi anyway, as I only reserved a standard room. My biggest complaint was the lack of light in the room. My Mom had to request an extra lamp. Apparently, this was a problem in the design of the rooms. It proved to be very in convenient, as I tried to prepare for my day the next morning. I'm usually pleased with Holiday Inn Express. The Erie Holiday Inn Express was a disappointment. We were supposed to stay an extra day to relax, but canceled.
January 26, 2015
Rated 3.0 out of 5.0 by Tom Flynn A troubled property
This resort property is not at its best out of season when the attached splash park is closed. Too much food was put out each morning at breakfast -- and left out, no matter how crusty it got under the lights. I had one cinnamon roll whose edges were hard and powdery, and I didn't know you COULD bake one of those foldover omelets until it got crunchy. The room was largely OK but the toilet seemed very cheap and light-duty. The seat was attached on one side only, and on my last day in the room the flush handle failed.
January 25, 2015