Rated 4.0 out of 5 by 73
Rated 1.0 out of 5.0 rude, dirty, and still hungry
I am a platinum member and stay at a lot of HIE. The staff was very rude on arrival. She was out front smoking and asked me if I was checking in. I said yes and she said go inside and she would be in upon finishing her cigarette. Was never acknowledged as a platinum member. The room was very dirty and had a few bugs in it. The breakfast the next morning was a nightmare. People waited a long time for the staff to put more food out. I said something St the front desk and they said it was busy time and that is how it is. I can't believe I spent money at this place.
August 27, 2014
Rated 5.0 out of 5.0 by Sudani Fantatic Stay
My family have chosen this hotel to spend couple of nights to visit Virginia Beach, Silver Beach and Ocean City. Our reservation was for suite room, but when we checked in we found that the hotel received the reservation from Inter-continental in two separate reservations the first night was for a regular room and the other night for suite. My family was utterly disappointed. The front desk employee Brittney handled the issue in a very professional way. Due to the lack of suite availability she provided us with two rolling beds. She put a lot of efforts to make us happy one. At the end our stay was truly enjoyable. The staff in general is very welcoming and they listen to their customers requests. The hotel in general is quite due to its location and relatively clean, but the carpet needs to be changed. Furthermore, the complementary breakfast is reasonable, but there may not be enough variety if you are dieting.
August 21, 2014
Rated 4.0 out of 5.0 Ross
Our stay at the HI was fine, with the exception of no soap in the rooms---the hotel mamager could have bougth a supply of bar soap from the food store located about a mile south of the HI.
That expense would be nothing compared to a bunch of unhappy guest.
Without guest--you do not have a business that will survive
Please call me if you have any questions.
August 21, 2014