Rated 4.3 out of 5 by 19
Rated 5.0 out of 5.0 by jmg7777 Comfortable bed, clean room, great service
Great service, Excellent stay, good breakfast, comfortable bed, great promotion price, thanks
January 13, 2014
Rated 4.0 out of 5.0 by Bstreeter Nice hotel and best option in Guaymas but watchout for making changes once checked in to your reservation
Very nice hotel for the area. Pool looked nice but was a bit too chilly to try and use. Breakfast is ok, good fresh fruit and bread options.
Gym is an afterthought in a closet.
I rated knowledgeable staff poor because of the following experience.
Watch out if you make a change once you check in. The apparently charged my card for the entire stay the day I arrived. I have had a mighty struggle with their accounting department to get a hotel bill for my expense report. I even speak Spanish and have called and emailed and it has been quite the experience fixing an issue that admittedly I caused by changing and checking out early in order to stay one night in the middle of my stay in Hermosillo to avoid driving back in the dark.
Not sure what is wrong or different with their accounting department from other Holiday Inns. They are responsive but fail to provide what I need to support a business expense, for my company guidelines OR IRS guidelines.
I have a credit for one night to stay there when I go back but they can't credit my credit card back. Just weird.
January 7, 2014
Rated 5.0 out of 5.0 by Olaholi Best option
I think its the best option in town, great price and service. By the way, only five minutes to the beach with greats landscapes.
December 29, 2013