Rated 4.7 out of 5 by 35
Rated 5.0 out of 5.0 by 33rohrer Guymon jewel
This is my second visit and stay at this facility. On both occasions, the staff was very welcoming and helpful. Rooms are clean, comfortable, and have good internet access for those of us on business. Although there is no on-site place to eat, it is close to all of Guymon's offerings. Look forward to staying there again on future business trips out to the Panhandle.
February 28, 2014
Rated 4.0 out of 5.0 by Rudedog75 Good Overall, but had some bad experiences.
I checked in around 5 pm and had to work from about 7 pm to about 7 AM. I asked for a late checkout and was told "okay". The room was nice enough and the staff was polite. I got back exhausted and asked for a 1:45 check out time. Instead housekeeping was vacuuming the whole floor yelling across the hall to each other laughing and talking. loud. Then despite my "sleeping" sign knocked and I said "SLEEPING" she came in my room anyway and said "sorry" closed the door and left. It is a blur because I was sleeping in 10 min increments due to the noise, talking, laughing, knocking, etc. Then at 11, 1115, and 1145. Someone called the room and despite saying "HELLO" did not respond. I thought it was a prank call from kids or something and left the phone off the hook. When I did leave at 1:30ish after some poor sleep, the lady at the counter said sorry for calling you I wasn't aware you had late check out. I understand mistakes happen but I was still peeved at the time although I told her no problem. She was polite and directed me to a local restaurant for some good food Mexican food Vallarta, I believe. Still, the rooms were clean and everyone was nice enough. If in there area I would stay there again because it was what I expect when staying at a Holiday Inn. Clean, friendly, and consistent. I hope improvements are made to customer service and relaying pertinent information such as late check out or other needs to enhance the experience. It was a long drive back to Amarillo for my flight back home. My advice, use this hotel...Just make double or triple sure your needs are met before you go to sleep if you want a late checkout.
February 26, 2014
Rated 5.0 out of 5.0 by hills555555 Nice Hotel
One of the best Expresses I have stayed at. Excellent stafg
February 15, 2014