Rated 4.2 out of 5 by 179
Rated 5.0 out of 5.0 by Nico! Quiet, Clean, great breakfast
Stayed for the weekend for a gymnastics meet. All the important things at this hotel are in place - comfy bed, low noise level, easy to find, great breakfast, nice pool, safe
March 23, 2015
Rated 2.0 out of 5.0 by 2015RoadWarrior Dissapointing stay - not up to brand standards
Granted, I was warned that the hotel was undergoing renovations during my stay.
Even though I paid for a King-room, I was put into, what must be the worst room in the hotel, with two Queen beds. The room was very dated and it's heating system howled through the night and the bathroom sink was extremely slow to drain.
The fitness center treadmill sounded like it was about to break and the water fountain in the pool area was out of order.
Upon checking out, when I expressed my displeasure, I was offered extra IHG rewards points as compensation. Sadly, the routine points were credited to my account.
I stay at a lot of IHG hotels and am generally very pleased with the value and quality, but this property doesn't meet the brand standards, especially considering the choice of hotels in Kamloops.
One highlight, the staff were very pleasant and at the time, seemed responsive to my feedback. It seems it was management who dropped the ball.
March 5, 2015
Rated 4.0 out of 5.0 by Mickie46 comfortable bed, great service but pugnant odor in room
Everything was good except for a very strong chemical odor in the room which was to be dealt with the next day after we left.
March 5, 2015