Rated 4.3 out of 5 by 67
Rated 5.0 out of 5.0 by z4 man clean and comfortable
very well maintained and clean . if i am in the area again i would stay there without hesitation
September 3, 2014
Rated 4.0 out of 5.0 by husa2006 Comfortable bed and great room
I likes the room most of all, breakfast was limited.
Staff were very friendly.
August 23, 2014
Rated 1.0 out of 5.0 by TravelsALot Get breakfast early!!!
I stay at a lot of HIE properties.
I don't understand why they needed a copy of my drivers license. They said it was in case I tore up the room. Really? I'm a platinum member - I've stayed in IHG properties OVER 100 nights this year alone... and I'm going to tear up your hotel passing through? Give me a break.
Breakfast was put away early. We arrived in the breakfast area at 9:10 and nearly half the hot items were out and were never restocked. I finally had to knock on the pantry door to get a napkin. There was no coffee, yogurt, milk, oatmeal, limited choices of bread/pastry, no napkins out, and I got 1/2 cup of coffee. Asking for the napkins you would have thought I told the gal that her child was ugly. I ended up having dry cereal and a piece of toast (with my 1/2 cup of coffee). Not much value in this. The breakfast attendant must have had a plane to catch...
I mentioned breakfast to the front desk on the way out. They didn't seem to think it was a big deal as "you can still get breakfast in town". Really? If I pass through Kilgore again I can probably get another hotel in town.
August 23, 2014