Rated 4.1 out of 5 by 212
Rated 5.0 out of 5.0 by Venustv Great Place to stay
Great place to stay...access to everything in the area.
May 17, 2016
Rated 1.0 out of 5.0 by ArmstrongL Feces smell throughout hotel
This hotel would have been a good choice except for the smell of feces throughout the hotel and in my room. I intended to stay two nights, but I checked out the next morning and found another hotel for the next night. It was hard to rest and enjoy any food in that atmosphere. I hope they get this issue fixed ASAP.
May 16, 2016
Rated 1.0 out of 5.0 by Rae_2014 A Tale of Cons
If you are ever in the town of Kinston, you may want to reconsider booking a room at the Hotel Inn Express. I know what you may be thinking, "Why would anyone stay overnight in Kinston?" Well, my partner and I decided to book a room so that we could visit family that resides in Kinston. I called ahead of time, informed the front desk receptionist that I was wanting to book the room for that day, and also inquired as to whether there was an outdoor pool at the hotel we could swim in during our visit. I was told there was an outdoor pool.
We drove two hours to the hotel, was given our room, and told only then that yes, there was an outdoor pool but that it was not open. This is something that I should have been informed of prior to driving the two hours to Kinston. I felt that the receptionist purposely withheld this information at the chance that we might not have stayed at that hotel had she told us. It may not have been intentional, but it was still very annoying. I spoke to a manager who made me feel like it was my fault and that I may have spoken to the wrong person, or dialed the wrong number; even though I had proof that I had not. The whole point in booking a room at this particular hotel was for access to the outdoor pool; that of which I also informed the receptionist.
So, not only could we not swim, but our view from the hotel room overlooked a cemetery that was about 100 ft from the hotel. Talk about awkward. To top that off, there was a God awful smell of feces all throughout our room for the entire stay. The smell was so bad that my partner and I could not enjoy our breakfast in bed, as we had intended. The feces smell literally made us sick to our stomachs. I informed the front desk of the smell. Housekeeping was sent to our room to spray the bathroom floor with a disinfectant spray that in no way whatsoever masked the smell.
Never will I ever stay at this hotel again. I already dread making the drive to Kinston, but now I fear that I will not visit again, since this stay has proved that the town really has nothing to offer.
An enraged and disappointed customer
May 9, 2016