Rated 4.9 out of 5 by 109
Rated 5.0 out of 5.0 Great Service & Great Room
At check in we were informed that we had been upgraded to a King Suite (from our King) at no additional fee... surprise #1 - then we were asked if we wanted a drink or soda complimentary - surprise #2 - then told there was free popcorn and soup available (S #3) and then told a little later there would be Hot Pockets and Ice Cream available (S #4) and all the while just the best customer service from both individuals on duty. The room was great and very comfortable in all aspects... the bathroom had a makeup mirror as well. The breakfast (Complimentary) was really good with lots of choices and the space was very homey and relaxing. We will definitely consider using Holiday Inn Express from now on.....
February 27, 2014
Rated 4.0 out of 5.0 by RQOP Exceptional Staff & Service!
The staff and their service to customers were exceptional! So welcoming, friendly, and had so much great stuff to offer guests - complimentary happy hour with snacks and beverages, full breakfast with healthier options (a plus in my book!), and great stock of toiletry items - even offering items if you forgot to bring your own! The bed was comfortable too, and I love that they have a microwave and mini-fridge in every room.
Now, I understand that this is an Express hotel in rural PA, so I won't try to get too critical, but here are a few of my wish-list items:
-breakfast item options that are gluten-free, dairy free. I have dietary restrictions, and I could really only eat the peanut butter, nuts/seeds, and fruit. I understand there probably isn't much of a desire for things like almond milk, gluten-free bread, or soy yogurt, from the majority of their guests, but thought I'd mention it.
-It would be nice if the bathrooms weren't SO close to the room door. I recently stayed right by the elevator, and with a lot of foot traffic that I could hear, and I wished for more privacy.
-I gave my review only four stars because of the absolutely horrible sound of semi engines outside of my window! For some reason, this hotel allows for truckers to park their rigs behind the hotel and leave their engines running ALL NIGHT! Directly outside of my window sat a semi cab that was so annoying it kept me up all night! The bed was super comfortable, but I slept maybe 2.5 hours all night due to the annoying hum and idling of the engine. Recommendation: tell the rigs to park in the Perkins parking lot away from guest rooms if the drivers plan on sleeping in their trucks.
I have stayed at this hotel four times, and every time it has been exceptional, except for my most recent stay. I would recommend this hotel - convenient, easy to find, and the services and staff are wonderful! Just watch out for semis parked in the lot behind the building.
February 12, 2014
Rated 5.0 out of 5.0 by RATBRICKMAN Staff
I visited Hotels across the USA and have yet to find a staff that is as friendly and accommodating. Keep up the good work.
February 11, 2014