Rated 4.7 out of 5 by 60
Rated 5.0 out of 5.0 by bigrock1953 Stay in Monahans
Moved to Holiday Inn Express initially because Texas Ranger's baseball was available on their sat TV channel selection. I have stayed because it is a clean, friendly property that meets all of my other needs while working away from home.
August 26, 2015
Rated 1.0 out of 5.0 by ExtremelyUnhappy100 Poor Service Quality
Experienced extremely poor service quality during stay. Had to check out of the hotel prematurely dye to emergency at work. Obtained receipt during checkout process. The hotel continued to charge my credit card for an additional 7 days after checkout. Didn't notice until I reviewed my credit card statement and seen that the hotel was still charging my card. Called the hotel to speak with manager. Front desk informed that someone would call me back immediately. Waited 2 hours with no response. Called again and was informed that manager was at lunch. Was promised another call back upon their return from lunch. No call back. Called back again 2 1/2 hours later and informed that someone would again call me after they had spoken to the maids to ensure that I had checked out on the date in question. Again no return phone call. Ended up calling my credit card company to dispute the charges. Checked my statement again and the company had still went through charging my card for an additional 7 days after checkout. I am a frequent traveler spending a minimum of 16 days a month at hotels. Also work for a company that employs thousands of workers in the same situation. I will strongly encourage all to not stay at this hotel in the future. Now questioning my decision to stay at Holiday Inn in general.
August 24, 2015
Rated 5.0 out of 5.0 by Cajun80 Great Service
Hotel staff here in Monahans Tx really make me feel like family while I'm here away from my own working. I have been her almost a year and a half.
August 23, 2015