Rated 3.9 out of 5 by 174
Rated 2.0 out of 5.0 by kciN Very disappointed
This was my 4th stay in this hotel, the standards seem to be deteriorating. I have submitted my concerns to the customer care department.
October 25, 2014
Rated 4.0 out of 5.0 by Blakey 0127 Comfortable room.
The hotel is situated right next to Oxford Football Stadium, but that does not interfere with the good running of the site. The services were as expected for a Holiday Inn, but we were very disappointed with the lack of staff response when we left an item of property behind when we left the hotel.
We realised when we got home, my wife had left a pair of hair straighteners behind. We phoned the hotel the next day and the reception promised to call us back when they had checked with house keeping. Well guess what - No call back. We accept it was our fault for leaving the property behind, but to not even be called back when we asked for the hotel to check if the straighteners were still in the room seemed to me to demostrate a lack of customer service. So, we are notted fussed if we do not use this particular hotel again.
October 24, 2014
Rated 4.0 out of 5.0 by andy5454 Friendly staff and good nights sleep.
Tucked away on a business park so needed SatNav to find. Plenty of free parking and away from main road so no traffic noise. About 10 min. drrive from Oxford centre.Very friendly check in, clean comfortable room with good hot shower and Dove toiletries. Only draw back was breakfast. Cold selection fine but hot selection only sausage,beans and scrambled egg. However this keeps the price down as other accommadation in the area was around £30 more. This did not spoil our stay and we will probably use this hotel again.
October 23, 2014