Rated 4.5 out of 5 by 165
Rated 3.0 out of 5.0 by GoBlueMichigan Not normal HIE stay
1st started with phone call 3 hrs before checkin to ask wanted to downgrade room for a lower rate. Traveling with a 2 year old and going for heart medical treatment..this would be reason booked larger room. Then get there and underground parking is closed for construction, parking lot was packed with guests, workers and who knows who else. Then the room appeared not cleaned very well. Confirmed with the normal santize wipedown we do in every room for health reasons. Then see the spare sheets/blanket/pillow not even in the plastic bag. Look further and stains and who knows what was on all of the items...pictures taken of that. Based on past experiences at a HIE and reviews saw, we stayed here with close location to the hospital. Very unlikely we will book this location again for future visits.
October 27, 2014
Rated 4.0 out of 5.0 by TomCat52 Awesome Guest Services/Nice Rooms
Our stay at Holiday Inn Express was for a team State Soccer Tournament. We found the hotel very accommodating for our family. Guest Services and the entire staff were awesome ..... very polite and everyone had a greeting with a smile. Hotel is within walking distance to restaurants with a variety of choices. Pool area is great for kids but does get very loud for adult conversation. Rooms were very clean and comfortable. Very easy check in and check out process.
October 21, 2014
Rated 2.0 out of 5.0 Unclean
My bed had been slept in and they remade the sheets. There was a LOT of hair and a spot of blood. It looked like somebody shaved a wookie. Completely unacceptable. The staff was very nice, and appeared embarassed. They took care of me and got me a new, better room. They handled it as professionally as possible, but I was still disturbed at the housekeeping practice of re-making a bed. Gross.
October 20, 2014