Rated 4.0 out of 5 by 256
Rated 3.0 out of 5.0 by J.George Great Front Desk
The day we checked out, the taxis went on strike in the San Juan area. Jose at the front desk tried to contact taxi companies and could not get any taxi to take us to the airport. However he promised us that he would have someone from the hotel staff to drop us off at the airport. After about 20 minutes, he had WIlliam ( engineering director at the Inn) to drive us to the airport. Jose and WIlliam went out of their way to help us and should be recognized for their action. I saw Jose talking to other guest who were checking out that he would have someone to drop them to the airport. Selfless act!!! Jose and WIlliam, we very much appreciate your help and assistance!
July 3, 2015
Rated 5.0 out of 5.0 by Frog1347 Before/After Cruise Stay
My husband and I stayed here before and after our cruise. Taxi's were easily available. Staff was very helpful with any requests. Recommended nice restaurants. Walking distance to a nice park on the beach.. Will stay there again.
July 1, 2015
Rated 3.0 out of 5.0 by JackRabbit99 Concierge was very helpful
The concierge was very knowledgeable about excursions around San Juan and the time constraints we were facing.
June 30, 2015