Rated 4.3 out of 5 by 160
Rated 4.0 out of 5.0 by JLynn03 Train next door
Everything was great with the hotel until the train rumbled through in the middle of the night...very loud!
October 21, 2014
Rated 5.0 out of 5.0 by Auntie Bea Excellent Service - Highly recommend this hotel
Short story: Front desk staff was super helpful, room was nice, parking was free and plentiful, and the included breakfast was pretty good.
Long story: I had booked a King Room and when we checked in we were told they had upgraded us to a King Suite. Nice! When we entered the suite we could smell cigarette smoke combined with perfume, as if the previous occupants had smoked in the room and then tried to cover it by spraying perfume (it’s a non-smoking hotel). Very strong and nasty odour. We knew the hotel was pretty full that night so debated whether to bother complaining or just endure it as we were only staying one night. I decided that it didn’t hurt to at least ask if they could move us, and went back to reception to inquire. The clerk (Mary Beth I think her name was) found us another identical suite one floor higher, moved us immediately, and gave us a little “sorry for the inconvenience” goody bag. They also put an ionizer in the other room, to eliminate the smell for the next guests.
EXCELLENT SERVICE and we were happy with our new room. Bed was comfortable, shower pressure was good and we did not hear any noise from the hallway or elevators. The next day they were again very accommodating by allowing us a late check-out time.
The hotel is undergoing renovations but we didn’t even notice; it certainly didn’t disturb us. Our room overlooked a main street and you could hear some road noise which didn’t bother us but if you’re sensitive I suggest asking for a room at the back of the hotel. The train tracks are also very close to the hotel but we didn’t hear a train until about noon. The location of the hotel is convenient to the downtown core, and as it is on a main road it was also very easy to find the hotel, and quick to get out of town the next day.
October 21, 2014
Rated 4.0 out of 5.0 by gary098 Good stay
Had a good relaxing stay at this hotel. The breakfast was good with several options. The did cancel my stay by mistake but corrected when I arrived.
October 20, 2014