Rated 4.3 out of 5 by 330
Rated 1.0 out of 5.0 Kitchen staff colored overall review--unfortunately
As my title suggests, I struggled with this review. There is a lot to recommend this hotel for including front desk service, closeness to airport and a fabulous restaurant and overall a good night sleep. However, the breakfast service colored my overall experience with the hotel and left my family and I dissatisfied and for this reason I would not recommend this hotel. Quite simply, the breakfast help needs customer service training. A rude experience will lose a customer for life. Case in point--My 11 year old daughter was overcoming the jet lag factor and woke up with 10 minutes to go before closing time. Sensing that the help my not appreciate having to work after the closing time, I gathered up a breakfast for my daughter. At 5 minutes after closing, I noted that I forgot the butter for my daughter's bread. The breakfast staff was busy removing the breakfast items and I asked if I could have a slab of butter and was told rudely and abruptly that breakfast was over and I couldn't have butter for my daughter. After booking 3 rooms and an occasional customer of the Holiday Inn, I left as a dissatisfied customer who will not recommend this hotel. Other hotel well-trained staff would never let this happen to their customers! Small things in life make a big difference especially in a customer driven business!
July 5, 2015
Rated 5.0 out of 5.0 by jmatheus Excelent experience
We really enjoy it. We spent the night before departure from Malpensa to Spain. The hotel is just minutes from the Terminal, so the location is the best for departuring acomodation. We have the chance to visit Expo during the day and return to Malpensa by Train. After that, a taxi was good enough for arriving quickly and safe to the hotel. Fully recomendable.
July 4, 2015
Rated 4.0 out of 5.0 by McLovin 007 Good hotel
It is perfect for a night stay. Very close to the airport and they have buses to the airport every half an hour.
The only issue is that their internet is very very very slow. You really cannot work or even surf the net.
The best thing about the hotel is not even in hotel. Their is a small resturant close to the hotel, it is amazing. It is at few minutes walking distance from the hotel.
July 4, 2015