Rated 4.4 out of 5 by 183
Rated 5.0 out of 5.0 by Tudocs Excellent Hotel
Everything about the hotel was good:
Hotel was attractive
Staff was efficient and very nice
Breakfasts were good-I don't usually eat breakfast at hotels.
Sufficient, convenient parking.
Very convenient to freeways.
January 22, 2015
Rated 5.0 out of 5.0 by dec227 My Stay
I enjoyed the stay, it was a comfortable rest for me when I need a break from home.
January 17, 2015
Rated 1.0 out of 5.0 by JamesTheMan Need to replace Fire Alarm batteries regularly
Unfortunately we had an uncharacteristically unsatisfactory experience at the HI Express chain in Sumner. At about 11 pm, our Fire Alarm began chirping as the battery died, and after we had retired for the night. With no maintenance crew available, but with a very kind night receptionist, I hilariously found myself precariously balanced on a short ladder (supplied by the receptionist) held on top of a credenza by my ever-patient wife. I was able to reach the top of the 9-foot ceiling and disconnect the fire alarm and remove the battery, confident that our need for sleep outweighed the risk of our room bursting into flames over the course of the next six hours.
Most disappointed that I wasn't contacted by the manager the next day (I left a note at the front desk) with an apology and some kind of even minor compensation -- nope, we just paid full price and left. Never to return.
January 6, 2015