Rated 4.5 out of 5 by 85
Rated 5.0 out of 5.0 by M. Cade Long Day...
After a long trip into Canada this week, I had chosen the Woodhaven Holiday Inn Express as my in-between spot to stop for the night. I used my handy IHG App and booked the room with ease in advance. When I arrived, the gal at the front desk was ready to check me in with a great big smile. Opps... my CC was not authorizing the advance charges needed. As it was late, I looked on line at my account and found that the previous (not an IHG) hotel in Canada that I had spend the last 5 nights at, had not released the unused funds and my CC account was showing it was maxed out. I had no way to pay for my room. Having about 35k points still left over from my last mini-vacation, I wondered if I might use them to get a room. Through the extra and extraordinary efforts of this desk clerk, she was able to make a few calls and get things worked out for me (and I was reminded by the IHG phone representative that this is not the norm).. I am so very appreciative of her extra efforts, as she could had simply said sorry and sent me on my way to sleep in my car for the night. Not only am I reminded of the extra effort I normally see at most Holiday Inn properties (and I do travel extensively), I was so very glad this young lady took the time to help find me an option. I will be staying here much more often when visiting my area customers or traveling through the area (and I'll not let my CC get so maxed out again. Been a long week... Thanks!
October 10, 2014
Rated 5.0 out of 5.0 by Richard1435 Comfortable Bed and Clean Rooms
Our stay at this facility was excellent on every count. We checked out of a motel in the area because we were not happy and Holiday Inn Express saved the trip.
October 7, 2014
Rated 5.0 out of 5.0 by Amoola38 Excellent Place and Excellent People!!
We had to stay here for a period of time because we had a house fire. We are a family of 6, with young kids and it wasn't easy!! But...the staff here made us feel comfortable, welcomed and gave us our privacy! Vicky was so knowledgeable, sweet and helpful; she made sure that we had everything that we needed...right away! Jimmy, Leeman Jaqui, Amanda, all the housekeepers...you were awesome! Jimmy, thank you for getting on your hands and knees to remove the mysterious sticky stain, very noble of you!! The hotel here is immaculate, the swimming pool is crystal clear (one of the cleanest that I have ever seen!!), and the breakfast was to die for... many choices to choose from...even Gluten free products!! The lady in the breakfast room, Betty, was so attentive, helpful and always had something nice to say. She even interacted with my kids and didn't mind at all if we had to bring some food back to the room. She is like the loving, doting aunt that you would want to have!! Also, the kids loved the daily free cookies (three varieties) and the lifesaver bowl...even moms and dads loved them!! :) Thank you, thank you for having such a wonderful place for us to stay in and accommodating the entire family and making sure that our rooms (3) were always nearby!! I would HIGHLY recommend this hotel!!
October 3, 2014